1. Data Controller
The data controller is Feather Studio, Belgrade, Serbia. Contact us at office@featherstudio.rs.
2. What Data We Collect
- Contact form: name, email address or phone number, the selected service or package and message content. We also record the time of submission and the IP address.
- Form protection: Cloudflare Turnstile checks that the form is sent by a person and not by an automated program. For this, Cloudflare processes the IP address and technical data about the browser and device. The check only loads when you reach the form.
- Usage data: IP address, browser type, pages visited and time of visit — collected via Google Analytics 4, only if you accept this in the cookie banner.
- Cookies: technically necessary cookies and, only with your consent, analytics cookies (GA4).
3. Purpose and Legal Basis
- Responding to enquiries (contact form): legitimate interest / pre-contractual measures.
- Protecting the form from abuse (Cloudflare Turnstile): legitimate interest.
- Website analytics (GA4): your consent, which you can withdraw at any time.
4. Data Retention
Enquiries are stored on our server and sent to our email. Contact form data is retained for up to 2 years or until the purpose is fulfilled. Analytics data is retained per Google Analytics settings (default: 14 months).
5. Sharing Data with Third Parties
We do not sell or rent your data. We may share data with:
- Google LLC — via Google Analytics 4 (anonymised visit analytics), only if you accept cookies.
- Cloudflare, Inc. — via Cloudflare Turnstile (the check when sending the contact form).
- Anthropic, PBC — via the Zo! assistant: a question Zo! has no ready answer for on this site is sent to this service to compose a reply. Please do not include personal data in your questions.
- Hosting providers processing data on our behalf, solely under a data processing agreement.
6. Your Rights
You have the right to:
- access the personal data we hold about you,
- request correction of inaccurate data,
- request erasure ("right to be forgotten"),
- restrict or object to processing,
- lodge a complaint with the relevant supervisory authority.
Send requests to office@featherstudio.rs.
7. Cookies
We use necessary cookies for the site to work. Google Analytics loads and analytics cookies (GA4) are set only after you choose “Accept” in the banner. If you choose “Essential only”, analytics does not load. Your choice is stored in your browser (localStorage), and you can change it at any time with the “Cookie settings” button in the site footer. You can also disable analytics cookies in your browser settings or via the Google Analytics Opt-out browser add-on.
8. Security
We apply SSL/TLS encryption, restricted data access and regular security reviews.
9. Policy Changes
We may update this policy periodically. The date of the last update is shown at the top of this page.
10. Contact
For privacy questions, contact us at office@featherstudio.rs.